HOW TO EXCHANGE OR DONATE YOUR TICKETS
ONLINE: NEW! To exchange or donate your tickets online, follow these easy steps:
- Visit MYDSO.com and log in to your patron account in the upper right hand corner of the site.
- Under 'Ticket Purchases Overview,' select the 'Exchange Tickets' option to the right of the performance and either exchange into another performance or donate your tickets.
Concert tickets can be exchanged or donated up until 24 hours before the start of the performance date/time.
BY PHONE: Call the Guest Services Center at 214.849.4376 with your ticket(s) in hand
IN PERSON: Bring your tickets to the GUEST SERVICES CENTER, located on the Lower Level of the Meyerson Symphony Center
If you donate unused tickets, you will receive a receipt for this tax-deductible gift (to the extent allowed by current tax law) in early 2017 or 2018, depending on the date of ticket donation.
Single Ticket Exchange Process
Concert tickets can be exchanged for a $15 fee by visiting MYDSO.com or calling the Guest Services Center at 214.TIX.4DSO.
Subscribers may donate tickets they cannot use up until the date and time printed on the ticket and receive a receipt for this tax-deductible gift (to the extent allowed by current tax law).
Unused tickets that are not exchanged at least two hours before the performance or donated by the performance start time are considered expired. Expired concert tickets are not eligible for exchange, donation or refund.
Subscriber Ticket Exchanges
Exchange privileges apply to concerts within the subscriber’s package.
- Ticket exchanges must be requested at least two hours before the performance start time.
- Exchanges outside of your normal subscriber privileges will have a fee attached.
- Exchanging to a seat located in a higher price level may involve a price difference that is due at the time of the exchange.
- All ticket exchanges are subject to availability.
Classical 16 & Super Pops 14 Season Subscribers
Subscription tickets may be exchanged for any future performance, regardless of series.
Classical 8 & Pops 9 Season Subscribers
Subscription tickets may be exchanged for any future performance within the same subscription series.
Choose Your Own, Flex, Gift of Music, 3 for $99 Subscribers
Subscription tickets may be exchanged for any future performance within that concert’s performance weekend.